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How To Order

Welcome to Kinko Music!

This page is for those who can't come to our shop in Kyoto, so we will inform you about our internet sales.
The products on this website can be purchased with the exception of some products, so please feel free to contact us.
The sales amount differs from the price on the website due to differences in various commissions. Please understand in advance.

◇How to order in Japan

**If you live in Japan and want to ship within Japan
First of all, please be sure to fill in the product number, product name, and your contact information from the question page at the bottom of the homepage and send us a message.
After confirming that the product is in stock, please place an order directly from the order column on the product page you wish to purchase.
The only payment methods are bank transfer, cash on delivery, credit card cash on delivery (credit card payment upon arrival).
Also, please understand in advance that purchase methods other than over-the-counter sales are not tax exempt for tourists.

      
             
◇How to order outside Japan

*Customers residing outside of Japan
First, please be sure to fill in the product number, product name, your name, shipping address, phone number,
and email address used for Paypal from the inquiry page at the bottom of the homepage and send us a message.
Next, we will reply to you by e-mail with the stock status, shipping fee estimate, delivery days, and selling price.
If you accept our reply message, we will send you an invoice from Paypal.
As soon as the payment is confirmed, we will ship it on the same day or within 3 days.

      
                   
◇About payment

☆ Payment methods in Japan are cash (Japanese Yen) and major credit cards.

Rockstore accepts PayPay, AuPay, AirPay, MelPay, AliPay, etc.

☆Payment from outside of Japan can only be made through Paypal.


All payments will be made in Japanese Yen. We do not provide pricing or quotes in other currencies. Please note.

      
            
◇About delivery

We deliver to most countries, but due to the influence of the corona whirlpool, we do not deliver to some countries.
The shipping companies are DHL and EMS (Japan Post).
Regarding the shipping fee, we set the weight/size for each instrument, so we will estimate it when you contact us.
Please note: Shipping costs do not include your country's customs duties or European VAT. Please pay upon arrival.

      
            
◇About packing

We ship hundreds of instruments worldwide each year.
Currently, there are no minor problems with transportation, but we are always considering
and improving our packaging to be as sturdy as possible and delivered in good condition.

      
            
◇About Bundled Shipping

If you purchase multiple items, they can be shipped together.
Alternatively, we can send strings and accessories together in the gaps in this package,
So please take a look at our other product pages.

      
            
◇About the Invoice

Our invoice is based on your purchase amount.
We do not falsify invoices or receipts, so please do not inquire about it.

      
            
◇About Tax

The prices of products on our website do not include national sales tax (VAT/GST) or state taxes.
Please pay the tax and customs fee by yourself when the item arrives in your country.
Also, there is a minimum order amount of 25000JPY or more when shipping products to EU countries and the UK.
Please understand in advance.

      
            
◇Return Policy

All of our guitars, effectors, and amplifiers are recorded with photos and videos so that customers can feel at ease before purchasing.
All products are inspected and adjusted just before packing, and we also send the proof photo to the customer.
If there is a problem with the product, please contact us within 24 hours and file a complaint with the shipping company,
as it may be caused by an accident during transportation. All shipments are insured.

Regarding returns, products shipped overseas are sold as "as is" even if the product is brand new.
No returns unless item description or photo is different.
If you no longer need the item as soon as it arrives and would like to return it, please let us know by email within 24 hours.
The instrument must be photographed in its entirety, returned to you in the condition it was shipped in, fully insured, and shipped at your expense within 7 days of receipt.

After the instrument arrives in Japan, we will inspect the instrument and confirm that it is in the same condition as when it was shipped,
then we will refund the amount you paid at the time of purchase minus the shipping fee and 10% restocking fee.
*Purchased amount is based on Japanese yen, so we will not compensate for any increase or decrease due to the currency rate at that time. Please understand in advance.
In addition, if it is determined that the condition of the product is different from when it was shipped, we may refuse to return the product.

      
                 
◇SALES POLICY

We kindly ask that you read carefully the precautions regarding payment, delivery, packaging, returns, invoices, taxes, etc.,
and only those who can accept them can contact us.

      
      

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